# Credits and billing

> How credits are spent and topped up, what the Usage page tells you, what happens at zero, and how the plans compare.

- Source: https://support.unifunl.io/en/help/account-billing/credits-and-billing
- Category: Account & billing (`account-billing`)
- Language: en
- Updated: 2026-08-20

---

**Settings**, then **Billing** and **Usage**. Billing is **owner only** — admins and members see a restricted-access message.

## How credits work

Every AI feature consumes credits: the agent's replies, Live Test runs, follow-ups and campaigns. Credits top up automatically each month according to your plan, and you can buy more at any time with **Top up**.

![The Usage page: balance, consumption over 7, 30 or 90 days, and the average cost per conversation and per order.](https://support.unifunl.io/help/screenshots/39-usage-credits.jpg)

The Usage page gives you four numbers worth watching: the number of **conversations** over the period, the number of **orders** generated in the same period, the **average credits per conversation**, and the **average credits per order**.

> **The one number that really matters** — compare the average credits per order against your plan's credit price. That gives you the real acquisition cost of a sale, which you can put next to your margin.

## When credits run out

> **At zero credits the AI pauses** and a red banner appears saying your credits are depleted. The agent stops replying to your customers. Top up, or better, act before you get there.

If a payment is late, a grace period is granted before service is suspended, with a countdown shown in a banner.

![The Billing page: current plan, renewal, credit balance and payment history.](https://support.unifunl.io/help/screenshots/40-billing.jpg)

## The plans

Each plan includes a monthly credit quota, a number of seats and a tapering top-up rate. Prices are excluding VAT, billed monthly or annually, with no commitment.

| Plan | Credits / month | Seats | For whom |
| --- | --- | --- | --- |
| Starter | 750 | 2 | Small stores starting out with AI-assisted selling. |
| Growth | 1,800 | 3 | Growing teams needing more volume and more seats. |
| Pro | 3,500 | 5 | High volume, priority support, the best credit rate. |
| Enterprise | Custom | Unlimited | Custom volume and integrations, bespoke ERP and API, 24/7 SLA and a dedicated manager. |

Every plan includes all channels with the unified inbox, the AI agent that sells and assists around the clock, broadcasts and abandoned-basket follow-ups, and priority support.

> **Always check the current prices** in **Settings**, **Billing**, **Available Plans**. That page is the authority, not this article.

## Payment methods

Payment is by bank transfer for customers based in Tunisia. International customers based outside Tunisia can pay online using Paddle. You choose monthly or annual billing. Payment through Flouci is planned.

## FAQ and troubleshooting

### Who can top up credits and manage billing?

Only the workspace **Owner**. Admins and members see a restricted-access message — contact your organisation's owner.

![The restricted-access message shown to Admin and Member roles on the Billing page.](https://support.unifunl.io/help/screenshots/15-billing-restricted.png)

### The agent stopped replying to everyone

Check your credit balance first. At zero, AI features pause across the workspace and a red banner appears.

### What are the payment methods?

Customers based in Tunisia pay by bank transfer; international customers based outside Tunisia can pay online using Paddle. Billing is monthly or annually. Flouci is coming.

### Does testing cost credits?

Yes. Live Test consumes credits exactly like a real conversation. Budget around ten test messages before going live — see [Test and activate your agent](https://support.unifunl.io/en/help/ai-center/test-and-activate).

## What's next?

Review how your workspace and its data are set up.

[Workspace settings](https://support.unifunl.io/en/help/account-billing/workspace-settings)

## Related articles

- [Team and roles](https://support.unifunl.io/en/help/account-billing/team-and-roles.md): Invite colleagues by email, understand what Owner, Admin and Member can each reach, and keep an eye on your seat count.
- [Test and activate your agent](https://support.unifunl.io/en/help/ai-center/test-and-activate.md): Rehearse with Live Test, then go live with the Active switch — and understand how it differs from AI Autopilot.
- [Workspace settings](https://support.unifunl.io/en/help/account-billing/workspace-settings.md): Your workspace name, logo and plan information — plus the settings sidebar that gets you everywhere else.