# Agent behaviour

> Pick a personality, set the tone, choose the languages and script, and set the guardrails with Always do, Never do and escalation rules.

Unifunl.io Support help-center article in AI Center. Language: en. Updated: 2026-08-20. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`.

## This article

- [Agent behaviour (Markdown)](https://support.unifunl.io/en/help/ai-center/agent-behavior.md): the full article text, ready to read
- [Agent behaviour (page)](https://support.unifunl.io/en/help/ai-center/agent-behavior): the rendered page

## Sections

- [Choose a personality](https://support.unifunl.io/en/help/ai-center/agent-behavior#choose-a-personality)
- [Languages and writing style](https://support.unifunl.io/en/help/ai-center/agent-behavior#languages-and-writing-style)
- [Set the guardrails](https://support.unifunl.io/en/help/ai-center/agent-behavior#set-the-guardrails)
- [Escalation rules](https://support.unifunl.io/en/help/ai-center/agent-behavior#escalation-rules)
- [Other settings](https://support.unifunl.io/en/help/ai-center/agent-behavior#other-settings)
- [FAQ and troubleshooting](https://support.unifunl.io/en/help/ai-center/agent-behavior#faq-and-troubleshooting)
- [What's next?](https://support.unifunl.io/en/help/ai-center/agent-behavior#what-s-next)

## Related articles

- [AI Center overview](https://support.unifunl.io/en/help/ai-center/ai-center-overview.md): What the agent knows — business mode, store details, promotions, delivery and return policies, and your own uploaded documents.
- [Promotions](https://support.unifunl.io/en/help/ai-center/promotions.md): The offers the agent brings up on its own — announcements, buy-more-save and bundles, with their discounts, their schedule and their linked products.
- [Copilot](https://support.unifunl.io/en/help/ai-center/copilot.md): Configure your agent by describing what you want in plain language. Every change is shown to you before it is applied.
- [Escalation](https://support.unifunl.io/en/help/inbox/escalation.md): What happens when the agent hands a conversation to a human — the yellow note, the silent agent, and how to pick it up.

## Optional

- [AI Center](https://support.unifunl.io/en/help/ai-center/llms.txt): every article in this category
- [Help Center](https://support.unifunl.io/en/help/llms.txt): the whole help center