# AI Center overview

> What the agent knows — business mode, store details, promotions, delivery and return policies, and your own uploaded documents.

Unifunl.io Support help-center article in AI Center. Language: en. Updated: 2026-08-22. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`.

## This article

- [AI Center overview (Markdown)](https://support.unifunl.io/en/help/ai-center/ai-center-overview.md): the full article text, ready to read
- [AI Center overview (page)](https://support.unifunl.io/en/help/ai-center/ai-center-overview): the rendered page

## Sections

- [What goes in General Information](https://support.unifunl.io/en/help/ai-center/ai-center-overview#what-goes-in-general-information)
- [Delivery and return policies](https://support.unifunl.io/en/help/ai-center/ai-center-overview#delivery-and-return-policies)
- [Custom Knowledge](https://support.unifunl.io/en/help/ai-center/ai-center-overview#custom-knowledge)
- [FAQ and troubleshooting](https://support.unifunl.io/en/help/ai-center/ai-center-overview#faq-and-troubleshooting)
- [What's next?](https://support.unifunl.io/en/help/ai-center/ai-center-overview#what-s-next)

## Related articles

- [Promotions](https://support.unifunl.io/en/help/ai-center/promotions.md): The offers the agent brings up on its own — announcements, buy-more-save and bundles, with their discounts, their schedule and their linked products.
- [Agent behaviour](https://support.unifunl.io/en/help/ai-center/agent-behavior.md): Pick a personality, set the tone, choose the languages and script, and set the guardrails with Always do, Never do and escalation rules.
- [Copilot](https://support.unifunl.io/en/help/ai-center/copilot.md): Configure your agent by describing what you want in plain language. Every change is shown to you before it is applied.
- [Test and activate your agent](https://support.unifunl.io/en/help/ai-center/test-and-activate.md): Rehearse with Live Test, then go live with the Active switch — and understand how it differs from AI Autopilot.

## Optional

- [AI Center](https://support.unifunl.io/en/help/ai-center/llms.txt): every article in this category
- [Help Center](https://support.unifunl.io/en/help/llms.txt): the whole help center