# Copilot

> Configure your agent by describing what you want in plain language. Every change is shown to you before it is applied.

- Source: https://support.unifunl.io/en/help/ai-center/copilot
- Category: AI Center (`ai-center`)
- Language: en
- Updated: 2026-08-20

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Copilot configures your agent in plain language. Instead of working through the forms, you describe what you want; Copilot prepares the changes and shows them to you for approval.

![Copilot mode: configure the agent in natural language, with confirmation before anything is applied.](https://support.unifunl.io/help/screenshots/16-ai-copilot.png)

## What you can ask for

Copilot handles the same settings as the manual tabs, so anything in [General Information](https://support.unifunl.io/en/help/ai-center/ai-center-overview) or [Agent behaviour](https://support.unifunl.io/en/help/ai-center/agent-behavior) is fair game. Typical requests:

- **Tone and style** — make my agent's replies warmer and more friendly.
- **Escalation** — escalate to a human when the customer asks for one.
- **Delivery** — update my delivery fee and my free-delivery minimum.
- **Commercial rules** — if a customer buys two dresses, apply 20% off the second.

> **Nothing is applied without you** — Copilot always shows what it is about to change before changing it. You can also attach a knowledge file directly in the Copilot conversation, or dictate your request with the microphone.

## Working with Copilot

1. Open the AI Center and switch to **Copilot**.
2. Describe the change you want, in one or two sentences.
3. Read the changes it proposes.
4. Confirm to apply, or refine your request and try again.

Keyboard: **Enter** sends, **Shift + Enter** adds a line break.

## Copilot or the manual forms?

Both write to the same configuration, so use whichever fits the task:

- **Copilot** is faster for changes that touch several settings at once, and for anything you can describe more easily than you can locate.
- **The manual forms** are more precise when you know exactly which field you want, and they are the only place to see everything currently set.

## FAQ and troubleshooting

### Copilot changed something I did not expect

Every change is shown before it is applied, so review the summary rather than confirming straight away. If something did land wrong, open the manual tabs and correct the specific field.

### Can I use Copilot to upload knowledge?

Yes. Attach the file directly in the Copilot conversation. It ends up in Custom Knowledge, the same as uploading from General Information.

### Copilot is marked beta — is it safe to use?

It cannot apply anything without your confirmation, so the risk is low. Test the result in Live Test before you activate the agent, as you would with any configuration change.

## What's next?

Whatever you configured, test it against real questions before going live.

[Test and activate your agent](https://support.unifunl.io/en/help/ai-center/test-and-activate)

## Related articles

- [Agent behaviour](https://support.unifunl.io/en/help/ai-center/agent-behavior.md): Pick a personality, set the tone, choose the languages and script, and set the guardrails with Always do, Never do and escalation rules.
- [AI Center overview](https://support.unifunl.io/en/help/ai-center/ai-center-overview.md): What the agent knows — business mode, store details, promotions, delivery and return policies, and your own uploaded documents.
- [Test and activate your agent](https://support.unifunl.io/en/help/ai-center/test-and-activate.md): Rehearse with Live Test, then go live with the Active switch — and understand how it differs from AI Autopilot.