# PrestaShop behind Cloudflare

> Add a Cloudflare exception for Unifunl when Cloudflare stops the connection to your PrestaShop store.

- Source: https://support.unifunl.io/en/help/channels-integrations/prestashop-cloudflare
- Category: Channels & integrations (`channels-integrations`)
- Language: en
- Updated: 2026-10-28

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Unifunl talks to your store through the PrestaShop Webservice, at your shop's address followed by `/api`. When your site is behind Cloudflare, Cloudflare may answer those requests itself, with a browser check ("Just a moment...") or a block page, so they never reach PrestaShop and the connection fails.

The fix is one Cloudflare rule that lets Unifunl through and nothing else. It matches only requests to your Webservice that carry your own Webservice key, so the rest of your site keeps all its protection.

## Get your rule

You do not write the rule yourself.

1. In Unifunl, open **Settings**, then **Integrations**, and click **Connect** on the PrestaShop card.
2. Fill in your store URL and your Webservice key, then click **Connect Store**.
3. If Cloudflare stops the connection, the dialog shows **Cloudflare is blocking Unifunl** with your rule, built from the key you typed. Click **Copy rule**.

The rule contains a long value after `Basic`: that is your Webservice key, encoded the way it travels to your store. Paste the rule as it is. If you change the key in the form, the rule changes with it.

## Add the rule in Cloudflare

1. In Cloudflare, open your site, go to **Security**, then **Security rules**, and select **Create rule**, then **Custom rules**. On the older dashboard, the page is **Security**, then **WAF**, then **Custom rules**.
2. Name the rule **Unifunl**. Next to **Expression Preview**, select **Edit expression** and paste the rule you copied.
3. Under **Then take action**, choose **Skip** and tick:
   - **All remaining custom rules**, **All rate limiting rules**, **All managed rules** and **All Super Bot Fight Mode rules**;
   - and these products: **Zone Lockdown**, **User Agent Blocking**, **Browser Integrity Check**, **Hotlink Protection** and **Security Level**.
4. Select **Deploy**, then drag the Unifunl rule to the top of the list. Cloudflare runs custom rules in order, so a rule above it could still stop us.
5. Come back to Unifunl and click **Connect Store** again.

> **Good to know** — on the Free plan, Cloudflare allows 5 custom rules. This exception uses one of them.

## Bot Fight Mode and "I'm Under Attack" mode

- **Free plan:** Bot Fight Mode cannot be skipped by any rule. If it is on, turn it off under **Security**, then **Settings**, filtered by **Bot traffic**.
- **Pro plan and above:** Super Bot Fight Mode is skipped by the rule above, because it ticks **All Super Bot Fight Mode rules**. If the older Bot Fight Mode switch is still on, turn it off as on the Free plan.
- **"I'm Under Attack" mode:** if it is on, turn it off. Nothing in Cloudflare's documentation says a rule lets requests through it.

## FAQ and troubleshooting

### The dialog still says Cloudflare is blocking Unifunl

- Check that the rule is at the top of the custom rules list, and that it is deployed, not saved as a draft.
- Check that the key in the form is the key you created the rule with. The rule only matches that key.
- The dialog shows a **Ray ID**. Search for it in Cloudflare's security events: the event names the feature that stopped the request.

### Is my store less protected?

No. The rule only matches requests to your Webservice path that carry your Webservice key, which only Unifunl and you have. Every other visitor, on `/api` and on the rest of your site, still goes through all your Cloudflare protection.

### I created a new Webservice key

Connect again with the new key: the dialog builds a new rule for it. Replace the expression of the Unifunl rule in Cloudflare with the new one.

### Still blocked?

Contact our support at [support.unifunl.io](https://support.unifunl.io) and we will get back to you right away.

## Related articles

- [Store integrations](https://support.unifunl.io/en/help/channels-integrations/store-integrations.md): The full catalogue of supported e-commerce platforms, what each one syncs, and what you need to connect it.
- [PrestaShop instant updates](https://support.unifunl.io/en/help/channels-integrations/prestashop-instant-updates.md): Install the Unifunl module so product, stock and order changes in PrestaShop reach Unifunl in seconds.