# Inbox

> Work conversations, hand replies to the AI agent, and escalate when a human is needed.

- Source: https://support.unifunl.io/en/help/inbox
- Language: en
- Articles: 6

## Articles

- [Using the inbox](https://support.unifunl.io/en/help/inbox/using-the-inbox.md): Work every conversation from one screen — the list on the left, the exchange in the middle, and the contact record on the right.
- [AI Autopilot](https://support.unifunl.io/en/help/inbox/ai-autopilot.md): Let the agent answer on its own, and take back a single conversation without stopping it everywhere else.
- [Filters and sorting](https://support.unifunl.io/en/help/inbox/filters-and-sorting.md): Build your morning queue — show only conversations waiting for a reply, narrow by date, and change the sort order.
- [Writing assistant](https://support.unifunl.io/en/help/inbox/writing-assistant.md): Draft and rephrase your own replies in your agent's tone, without handing the conversation back to Autopilot.
- [Flagging a bad reply](https://support.unifunl.io/en/help/inbox/flagging-a-reply.md): Report an incorrect answer from the agent in one click — it alerts your team and feeds back into improving the agent.
- [Escalation](https://support.unifunl.io/en/help/inbox/escalation.md): What happens when the agent hands a conversation to a human — the yellow note, the silent agent, and how to pick it up.

## Optional

- [Help Center](https://support.unifunl.io/en/help.md): every category of the help center