# Filters and sorting

> Build your morning queue — show only conversations waiting for a reply, narrow by date, and change the sort order.

- Source: https://support.unifunl.io/en/help/inbox/filters-and-sorting
- Category: Inbox (`inbox`)
- Language: en
- Updated: 2026-08-25

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On a busy day the conversation list is long. The controls above it cut it down to the conversations that actually need you.

![The inbox controls: 1 = sort, 2 = date filter, 3 = unreplied conversations.](https://support.unifunl.io/help/screenshots/26-inbox-filters.png)

## The three controls

| Control | What it does |
| --- | --- |
| **Last Message** | Sorts the list by the date of the most recent message, or by the other criteria available in the menu. |
| Date filter | Restricts the list to a period, so you can review one day or one week at a time. |
| **Unreplied** | Shows only conversations that are still waiting for a reply. |

## Find the clients who left their number

The inbox gives you two shortcuts to the same call list. Open the search field's **Quick searches** menu, using the icon at the right of the field, and choose **Clients that gave their number**. Or select the phone icon in the icon column to the left of the list, below the lead statuses. Both routes write the `phone-collected` token into the search field. Clear the field to restore the full list.

![Quick searches in the search field: Clients that gave their number.](https://support.unifunl.io/help/screenshots/60-inbox-quick-searches.jpg)

![The filtered list: only conversations whose number was collected remain.](https://support.unifunl.io/help/screenshots/61-inbox-phone-collected.jpg)

## Build a morning queue

The fastest way to start the day is to work only what is outstanding:

1. Turn **Unreplied** on.
2. Leave the sort on **Last Message** so the oldest unanswered conversations surface.
3. Work down the list until it empties.

Combine the `phone-collected` filter with the **Hot** status to get the day's call list.

> **Good to know** — a conversation the agent already answered on its own does not appear under **Unreplied**. The filter is about what needs a human, not about what is new.

## FAQ and troubleshooting

### The list looks empty

That is usually a filter still applied from earlier. Turn **Unreplied** off, clear the date filter, and remove any leftover `phone-collected` token from the search field — the full list comes back.

### Do filters change what my colleagues see?

No. The filters apply to your view of the list only. They change nothing about the conversations themselves and nothing for anyone else.

## What's next?

Tickets have their own filters, built around priority and category.

[Filtering tickets](https://support.unifunl.io/en/help/support-tickets/filtering-tickets)

## Related articles

- [Using the inbox](https://support.unifunl.io/en/help/inbox/using-the-inbox.md): Work every conversation from one screen — the list on the left, the exchange in the middle, and the contact record on the right.
- [Filtering tickets](https://support.unifunl.io/en/help/support-tickets/filtering-tickets.md): Use the left-hand views and the priority, category and state filters to turn a long queue into a short worklist.
- [Leads CRM](https://support.unifunl.io/en/help/leads-automations/leads-crm.md): Everyone who writes to you becomes a contact, scored automatically by purchase intent. Filter, search and act on them.