# Using the inbox

> Work every conversation from one screen — the list on the left, the exchange in the middle, and the contact record on the right.

Unifunl.io Support help-center article in Inbox. Language: en. Updated: 2026-08-25. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`.

## This article

- [Using the inbox (Markdown)](https://support.unifunl.io/en/help/inbox/using-the-inbox.md): the full article text, ready to read
- [Using the inbox (page)](https://support.unifunl.io/en/help/inbox/using-the-inbox): the rendered page

## Sections

- [Read the conversation list](https://support.unifunl.io/en/help/inbox/using-the-inbox#read-the-conversation-list)
- [Reply to a customer](https://support.unifunl.io/en/help/inbox/using-the-inbox#reply-to-a-customer)
- [Use the contact record](https://support.unifunl.io/en/help/inbox/using-the-inbox#use-the-contact-record)
- [FAQ and troubleshooting](https://support.unifunl.io/en/help/inbox/using-the-inbox#faq-and-troubleshooting)
- [What's next?](https://support.unifunl.io/en/help/inbox/using-the-inbox#what-s-next)

## Related articles

- [AI Autopilot](https://support.unifunl.io/en/help/inbox/ai-autopilot.md): Let the agent answer on its own, and take back a single conversation without stopping it everywhere else.
- [Filters and sorting](https://support.unifunl.io/en/help/inbox/filters-and-sorting.md): Build your morning queue — show only conversations waiting for a reply, narrow by date, and change the sort order.
- [Platform overview](https://support.unifunl.io/en/help/getting-started/platform-overview.md): The spaces in the Unifunl dashboard, what each one is for, and what your role lets you open.

## Optional

- [Inbox](https://support.unifunl.io/en/help/inbox/llms.txt): every article in this category
- [Help Center](https://support.unifunl.io/en/help/llms.txt): the whole help center