# Help Center

> Guides for every part of the Unifunl dashboard — connecting stores and channels, working the inbox, and running your AI agent.

Unifunl.io Support help center, 44 articles across 11 categories. Language: en. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`.

## Getting started

- [Platform overview](https://support.unifunl.io/en/help/getting-started/platform-overview.md): The spaces in the Unifunl dashboard, what each one is for, and what your role lets you open.
- [Connect your store](https://support.unifunl.io/en/help/getting-started/connect-your-store.md): Link WooCommerce, Shopify, PrestaShop, Magento, Odoo, Salla, Converty or your own store so products and orders sync into Unifunl.
- [Set up in six steps](https://support.unifunl.io/en/help/getting-started/setup-in-six-steps.md): The onboarding checklist, in order — create the agent, connect a channel and a store, set your hours, send a test, invite your team.
- [First week checklist](https://support.unifunl.io/en/help/getting-started/first-week-checklist.md): What to check once real conversations start arriving — read the transcripts, close the agent's gaps, turn on follow-ups, and watch your credits.

## Channels & integrations

- [Messaging channels](https://support.unifunl.io/en/help/channels-integrations/messaging-channels.md): Connect WhatsApp, Messenger, Instagram, TikTok and the web widget so every conversation lands in one inbox.
- [WhatsApp Business](https://support.unifunl.io/en/help/channels-integrations/whatsapp-business.md): Connect the WhatsApp Business Platform, understand message templates, and find your daily sending limit.
- [Store integrations](https://support.unifunl.io/en/help/channels-integrations/store-integrations.md): The full catalogue of supported e-commerce platforms, what each one syncs, and what you need to connect it.
- [Web widget](https://support.unifunl.io/en/help/channels-integrations/web-widget.md): Add live chat to your own website so visitors get instant AI answers and become leads.
- [Meta ads: connect the Conversions API to measure your sales](https://support.unifunl.io/en/help/channels-integrations/meta-api-conversions-attribution.md): A sale closed in a private message is invisible to Meta — no pixel fires. The Conversions API sends the purchase back to Meta from the server, so your campaigns optimise on sales rather than on messages.

## Inbox

- [Using the inbox](https://support.unifunl.io/en/help/inbox/using-the-inbox.md): Work every conversation from one screen — the list on the left, the exchange in the middle, and the contact record on the right.
- [AI Autopilot](https://support.unifunl.io/en/help/inbox/ai-autopilot.md): Let the agent answer on its own, and take back a single conversation without stopping it everywhere else.
- [Filters and sorting](https://support.unifunl.io/en/help/inbox/filters-and-sorting.md): Build your morning queue — show only conversations waiting for a reply, narrow by date, and change the sort order.
- [Writing assistant](https://support.unifunl.io/en/help/inbox/writing-assistant.md): Draft and rephrase your own replies in your agent's tone, without handing the conversation back to Autopilot.
- [Flagging a bad reply](https://support.unifunl.io/en/help/inbox/flagging-a-reply.md): Report an incorrect answer from the agent in one click — it alerts your team and feeds back into improving the agent.
- [Escalation](https://support.unifunl.io/en/help/inbox/escalation.md): What happens when the agent hands a conversation to a human — the yellow note, the silent agent, and how to pick it up.

## Orders

- [Orders list](https://support.unifunl.io/en/help/orders/orders-list.md): Every sale the agent generated, with its status, its source and whether it reached your store. Includes filters, export and analytics.
- [Order detail and statuses](https://support.unifunl.io/en/help/orders/order-detail-and-statuses.md): Open a single order, change its status, and understand what Pending, Processing, Completed and Cancelled each mean.
- [AI order confirmation calls](https://support.unifunl.io/en/help/orders/ai-confirmation-calls.md): How the agent will confirm orders by calling the customer on WhatsApp — the opt-in for new leads, the manual fallback, and what the AI will and will not handle.

## Services & reservations

- [Services mode overview](https://support.unifunl.io/en/help/services-reservations/services-mode-overview.md): Switch your workspace to Services so the agent books appointments instead of taking orders, and see exactly what changes.
- [Resources](https://support.unifunl.io/en/help/services-reservations/resources.md): Define what customers can book — resource types, individual units, durations, capacity, and the questions the agent asks before it reserves.
- [Allocations](https://support.unifunl.io/en/help/services-reservations/allocations.md): The reservations space — statuses, assignment to a team member, search, filters, statistics, and what a single reservation holds.
- [Booking a reservation](https://support.unifunl.io/en/help/services-reservations/booking-a-reservation.md): Enter an appointment by hand, check the slot is free before you commit, and book straight from a conversation.

## Support tickets

- [Tickets list](https://support.unifunl.io/en/help/support-tickets/tickets-list.md): Every customer problem becomes a ticket, categorised automatically — see how the queue is organised and how the team works it.
- [Ticket detail](https://support.unifunl.io/en/help/support-tickets/ticket-detail.md): Read a ticket — status and priority, the description, who owns it, the response metrics, and the link back to the conversation.
- [Filtering tickets](https://support.unifunl.io/en/help/support-tickets/filtering-tickets.md): Use the left-hand views and the priority, category and state filters to turn a long queue into a short worklist.

## Leads & automations

- [Leads CRM](https://support.unifunl.io/en/help/leads-automations/leads-crm.md): Everyone who writes to you becomes a contact, scored automatically by purchase intent. Filter, search and act on them.
- [Lead scoring](https://support.unifunl.io/en/help/leads-automations/lead-scoring.md): New, Warm, Hot, Converted and Customer — what each status means, how the agent assigns it, and the one step you set yourself.
- [Follow-ups](https://support.unifunl.io/en/help/leads-automations/follow-ups.md): Automatically message a customer who went quiet — three content strategies, a silence delay, and guardrails that stop it becoming spam.
- [Comment replies](https://support.unifunl.io/en/help/leads-automations/comment-replies.md): Answer comments on your posts, reels and ads automatically — publicly, in a DM or both — and keep the phone numbers people leave.
- [WhatsApp campaigns](https://support.unifunl.io/en/help/leads-automations/whatsapp-campaigns.md): Broadcast an offer to the leads most likely to buy — the four-step wizard, the three campaign types, audience scoring and how to read the results.

## AI Center

- [AI Center overview](https://support.unifunl.io/en/help/ai-center/ai-center-overview.md): What the agent knows — business mode, store details, promotions, delivery and return policies, and your own uploaded documents.
- [Promotions](https://support.unifunl.io/en/help/ai-center/promotions.md): The offers the agent brings up on its own — announcements, buy-more-save and bundles, with their discounts, their schedule and their linked products.
- [Agent behaviour](https://support.unifunl.io/en/help/ai-center/agent-behavior.md): Pick a personality, set the tone, choose the languages and script, and set the guardrails with Always do, Never do and escalation rules.
- [Copilot](https://support.unifunl.io/en/help/ai-center/copilot.md): Configure your agent by describing what you want in plain language. Every change is shown to you before it is applied.
- [Test and activate your agent](https://support.unifunl.io/en/help/ai-center/test-and-activate.md): Rehearse with Live Test, then go live with the Active switch — and understand how it differs from AI Autopilot.

## Products & catalogue

- [Product catalogue](https://support.unifunl.io/en/help/products-catalog/product-catalog.md): See what the agent knows about your products — indexing state, resync, manual products and imports.

## Account & billing

- [Team and roles](https://support.unifunl.io/en/help/account-billing/team-and-roles.md): Invite colleagues by email, understand what Owner, Admin and Member can each reach, and keep an eye on your seat count.
- [Credits and billing](https://support.unifunl.io/en/help/account-billing/credits-and-billing.md): How credits are spent and topped up, what the Usage page tells you, what happens at zero, and how the plans compare.
- [Security and data](https://support.unifunl.io/en/help/account-billing/security-and-data.md): What happens to your data and your customers', the controls you hold, and how to audit what was sent.
- [API and developers](https://support.unifunl.io/en/help/account-billing/api-and-developers.md): Give external systems read-only access to your orders and bookings — usage rules, quick start, and the reverse direction for custom stores.
- [Workspace settings](https://support.unifunl.io/en/help/account-billing/workspace-settings.md): Your workspace name, logo and plan information — plus the settings sidebar that gets you everywhere else.

## FAQ

- [Troubleshooting](https://support.unifunl.io/en/help/faq/troubleshooting.md): The most common problems, grouped by area, with the first thing to check for each.
- [Glossary](https://support.unifunl.io/en/help/faq/glossary.md): Every term you will meet in the dashboard, and what it actually means.
- [FAQ](https://support.unifunl.io/en/help/faq/faq.md): The questions merchants ask most, answered briefly, with a link to the full article for each.

## Downloads

- [Unifunl Merchant Guide (PDF)](https://support.unifunl.io/help/guide-unifunl.pdf): The full walkthrough of the dashboard: setup, daily use and FAQ. Written in French. Updated 2026-08-18.

## Optional

- [Help Center (page)](https://support.unifunl.io/en/help): the rendered help-center home
- [Help Center (single file)](https://support.unifunl.io/en/llms-full.txt): every article of this language, full text, in one file