# AI order confirmation calls

> How the agent will confirm orders by calling the customer on WhatsApp — the opt-in for new leads, the manual fallback, and what the AI will and will not handle.

Unifunl.io Support help-center article in Orders. Language: en. Updated: 2026-09-17. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`.

## This article

- [AI order confirmation calls (Markdown)](https://support.unifunl.io/en/help/orders/ai-confirmation-calls.md): the full article text, ready to read
- [AI order confirmation calls (page)](https://support.unifunl.io/en/help/orders/ai-confirmation-calls): the rendered page

## Sections

- [How it will work](https://support.unifunl.io/en/help/orders/ai-confirmation-calls#how-it-will-work)
- [New leads and existing clients](https://support.unifunl.io/en/help/orders/ai-confirmation-calls#new-leads-and-existing-clients)
- [What the AI will handle](https://support.unifunl.io/en/help/orders/ai-confirmation-calls#what-the-ai-will-handle)
- [What will not change](https://support.unifunl.io/en/help/orders/ai-confirmation-calls#what-will-not-change)
- [FAQ and troubleshooting](https://support.unifunl.io/en/help/orders/ai-confirmation-calls#faq-and-troubleshooting)
- [What's next?](https://support.unifunl.io/en/help/orders/ai-confirmation-calls#what-s-next)

## Related articles

- [Order detail and statuses](https://support.unifunl.io/en/help/orders/order-detail-and-statuses.md): Open a single order, change its status, and understand what Pending, Processing, Completed and Cancelled each mean.
- [Orders list](https://support.unifunl.io/en/help/orders/orders-list.md): Every sale the agent generated, with its status, its source and whether it reached your store. Includes filters, export and analytics.
- [WhatsApp Business](https://support.unifunl.io/en/help/channels-integrations/whatsapp-business.md): Connect the WhatsApp Business Platform, understand message templates, and find your daily sending limit.
- [Escalation](https://support.unifunl.io/en/help/inbox/escalation.md): What happens when the agent hands a conversation to a human — the yellow note, the silent agent, and how to pick it up.

## Optional

- [Orders](https://support.unifunl.io/en/help/orders/llms.txt): every article in this category
- [Help Center](https://support.unifunl.io/en/help/llms.txt): the whole help center