# Order detail and statuses

> Open a single order, change its status, and understand what Pending, Processing, Completed and Cancelled each mean.

- Source: https://support.unifunl.io/en/help/orders/order-detail-and-statuses
- Category: Orders (`orders`)
- Language: en
- Updated: 2026-08-22

---

An order's detail view is where you confirm a sale, move it along, or cancel it.

> **E-commerce workspaces only** — Services workspaces confirm [reservations](https://support.unifunl.io/en/help/services-reservations/allocations) instead, which carry their own statuses.

![An order's detail view.](https://support.unifunl.io/help/screenshots/20-order-detail.png)

## Change the status

The status sits at the top of the order. Click it to change it.

| Status | What it means |
| --- | --- |
| Pending | The order is created but waiting for confirmation. This is where you find the customers to call back. |
| Processing | Confirmed, being prepared or shipped. |
| Completed | Delivered and closed. |
| Cancelled | Abandoned by the customer or by you. |

## Work the pending queue

**Pending** is the status that costs you money if you ignore it. Each one is a customer who started an order and has not confirmed.

1. Filter the orders list on **Pending**.
2. Open an order and check what the customer asked for.
3. Go back to the conversation from the [inbox](https://support.unifunl.io/en/help/inbox/using-the-inbox) to follow up.
4. Move the order to **Processing** once it is confirmed.

> **Good to know** — the counter at the top of the Orders list shows how many orders are pending, so you can see the size of the queue without filtering.

## FAQ and troubleshooting

### Changing the status did not update my store

The status change is recorded in Unifunl first, then copied to your store. If the **SYNCED** column shows a **Sync to store** button, click it to retry the copy.

### Can the agent create an order on its own?

Yes. The agent takes orders directly in conversation, which is where most of this list comes from. You can see it happen in the contact record beside the chat.

### Where do I see what the customer actually ordered?

The order detail lists the products, quantities and total. If a product looks wrong, check the [product catalogue](https://support.unifunl.io/en/help/products-catalog/product-catalog) — a stale catalogue is the usual cause.

## What's next?

Orders are only as accurate as the catalogue behind them.

[Product catalogue](https://support.unifunl.io/en/help/products-catalog/product-catalog)

## Related articles

- [Orders list](https://support.unifunl.io/en/help/orders/orders-list.md): Every sale the agent generated, with its status, its source and whether it reached your store. Includes filters, export and analytics.
- [AI order confirmation calls](https://support.unifunl.io/en/help/orders/ai-confirmation-calls.md): How the agent will confirm orders by calling the customer on WhatsApp — the opt-in for new leads, the manual fallback, and what the AI will and will not handle.
- [Product catalogue](https://support.unifunl.io/en/help/products-catalog/product-catalog.md): See what the agent knows about your products — indexing state, resync, manual products and imports.
- [Allocations](https://support.unifunl.io/en/help/services-reservations/allocations.md): The reservations space — statuses, assignment to a team member, search, filters, statistics, and what a single reservation holds.