# Order detail and statuses

> Open a single order, change its status, and understand what Pending, Processing, Completed and Cancelled each mean.

Unifunl.io Support help-center article in Orders. Language: en. Updated: 2026-08-22. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`.

## This article

- [Order detail and statuses (Markdown)](https://support.unifunl.io/en/help/orders/order-detail-and-statuses.md): the full article text, ready to read
- [Order detail and statuses (page)](https://support.unifunl.io/en/help/orders/order-detail-and-statuses): the rendered page

## Sections

- [Change the status](https://support.unifunl.io/en/help/orders/order-detail-and-statuses#change-the-status)
- [Work the pending queue](https://support.unifunl.io/en/help/orders/order-detail-and-statuses#work-the-pending-queue)
- [FAQ and troubleshooting](https://support.unifunl.io/en/help/orders/order-detail-and-statuses#faq-and-troubleshooting)
- [What's next?](https://support.unifunl.io/en/help/orders/order-detail-and-statuses#what-s-next)

## Related articles

- [Orders list](https://support.unifunl.io/en/help/orders/orders-list.md): Every sale the agent generated, with its status, its source and whether it reached your store. Includes filters, export and analytics.
- [AI order confirmation calls](https://support.unifunl.io/en/help/orders/ai-confirmation-calls.md): How the agent will confirm orders by calling the customer on WhatsApp — the opt-in for new leads, the manual fallback, and what the AI will and will not handle.
- [Product catalogue](https://support.unifunl.io/en/help/products-catalog/product-catalog.md): See what the agent knows about your products — indexing state, resync, manual products and imports.
- [Allocations](https://support.unifunl.io/en/help/services-reservations/allocations.md): The reservations space — statuses, assignment to a team member, search, filters, statistics, and what a single reservation holds.

## Optional

- [Orders](https://support.unifunl.io/en/help/orders/llms.txt): every article in this category
- [Help Center](https://support.unifunl.io/en/help/llms.txt): the whole help center