# Services & reservations > Book appointments instead of taking orders — define your resources and follow your reservations. Unifunl.io Support help-center category `services-reservations`, 4 articles. Language: en. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`. ## Articles - [Services mode overview](https://support.unifunl.io/en/help/services-reservations/services-mode-overview.md): Switch your workspace to Services so the agent books appointments instead of taking orders, and see exactly what changes. - [Resources](https://support.unifunl.io/en/help/services-reservations/resources.md): Define what customers can book — resource types, individual units, durations, capacity, and the questions the agent asks before it reserves. - [Allocations](https://support.unifunl.io/en/help/services-reservations/allocations.md): The reservations space — statuses, assignment to a team member, search, filters, statistics, and what a single reservation holds. - [Booking a reservation](https://support.unifunl.io/en/help/services-reservations/booking-a-reservation.md): Enter an appointment by hand, check the slot is free before you commit, and book straight from a conversation. ## Optional - [Services & reservations (page)](https://support.unifunl.io/en/help/services-reservations): the rendered category page - [Help Center](https://support.unifunl.io/en/help/llms.txt): the whole help center