# Ticket detail

> Read a ticket — status and priority, the description, who owns it, the response metrics, and the link back to the conversation.

Unifunl.io Support help-center article in Support tickets. Language: en. Updated: 2026-08-20. Every help-center page has a Markdown twin — append `.md` to its URL — and an `llms.txt` that covers it and everything under it — append `/llms.txt`.

## This article

- [Ticket detail (Markdown)](https://support.unifunl.io/en/help/support-tickets/ticket-detail.md): the full article text, ready to read
- [Ticket detail (page)](https://support.unifunl.io/en/help/support-tickets/ticket-detail): the rendered page

## Sections

- [What each part means](https://support.unifunl.io/en/help/support-tickets/ticket-detail#what-each-part-means)
- [Resolve a ticket](https://support.unifunl.io/en/help/support-tickets/ticket-detail#resolve-a-ticket)
- [FAQ and troubleshooting](https://support.unifunl.io/en/help/support-tickets/ticket-detail#faq-and-troubleshooting)
- [What's next?](https://support.unifunl.io/en/help/support-tickets/ticket-detail#what-s-next)

## Related articles

- [Tickets list](https://support.unifunl.io/en/help/support-tickets/tickets-list.md): Every customer problem becomes a ticket, categorised automatically — see how the queue is organised and how the team works it.
- [Filtering tickets](https://support.unifunl.io/en/help/support-tickets/filtering-tickets.md): Use the left-hand views and the priority, category and state filters to turn a long queue into a short worklist.
- [Escalation](https://support.unifunl.io/en/help/inbox/escalation.md): What happens when the agent hands a conversation to a human — the yellow note, the silent agent, and how to pick it up.

## Optional

- [Support tickets](https://support.unifunl.io/en/help/support-tickets/llms.txt): every article in this category
- [Help Center](https://support.unifunl.io/en/help/llms.txt): the whole help center