Credits and billing
How credits are spent and topped up, what the Usage page tells you, what happens at zero, and how the plans compare.
Settings, then Billing and Usage. Billing is owner only — admins and members see a restricted-access message.
How credits work
Every AI feature consumes credits: the agent's replies, Live Test runs, follow-ups and campaigns. Credits top up automatically each month according to your plan, and you can buy more at any time with Top up.
The Usage page gives you four numbers worth watching: the number of conversations over the period, the number of orders generated in the same period, the average credits per conversation, and the average credits per order.
When credits run out
If a payment is late, a grace period is granted before service is suspended, with a countdown shown in a banner.
The plans
Each plan includes a monthly credit quota, a number of seats and a tapering top-up rate. Prices are excluding VAT, billed monthly or annually, with no commitment.
| Plan | Credits / month | Seats | For whom |
|---|---|---|---|
| Starter | 750 | 2 | Small stores starting out with AI-assisted selling. |
| Growth | 1,800 | 3 | Growing teams needing more volume and more seats. |
| Pro | 3,500 | 5 | High volume, priority support, the best credit rate. |
| Enterprise | Custom | Unlimited | Custom volume and integrations, bespoke ERP and API, 24/7 SLA and a dedicated manager. |
Every plan includes all channels with the unified inbox, the AI agent that sells and assists around the clock, broadcasts and abandoned-basket follow-ups, and priority support.
Payment methods
Payment is by bank transfer for customers based in Tunisia. International customers based outside Tunisia can pay online using Paddle. You choose monthly or annual billing. Payment through Flouci is planned.
FAQ and troubleshooting
Who can top up credits and manage billing?
Only the workspace Owner. Admins and members see a restricted-access message — contact your organisation's owner.
The agent stopped replying to everyone
Check your credit balance first. At zero, AI features pause across the workspace and a red banner appears.
What are the payment methods?
Customers based in Tunisia pay by bank transfer; international customers based outside Tunisia can pay online using Paddle. Billing is monthly or annually. Flouci is coming.
Does testing cost credits?
Yes. Live Test consumes credits exactly like a real conversation. Budget around ten test messages before going live — see Test and activate your agent.
What's next?
Review how your workspace and its data are set up.