Test and activate your agent
Rehearse with Live Test, then go live with the Active switch — and understand how it differs from AI Autopilot.
Live Test lets you talk to your agent exactly as a customer would, before a single real customer sees it. Use it, then activate.
The Live Test panel
Live Test sits on the right of the AI Center. You can send a text message, an image or a voice recording — the three formats your customers actually use.
A five-message test protocol
- A price question in derja. Check that the price quoted matches your catalogue.
- A delivery question. Check that the answer matches your delivery policy.
- A request for an unavailable product. Check that the agent offers an alternative rather than inventing stock.
- A complaint — for example, the order arrived broken. Check that the agent escalates and creates a ticket.
- A complete order. Go all the way through: the agent should collect the information it needs and create the order.
Activate the agent
Two switches, two levels. This is the most important distinction to understand:
| Switch | Where | Scope |
|---|---|---|
| Active | Top of the AI Center | Global. Your agent is online, or it is not. While it is off, the agent replies to nobody — this is the mode to stay in while you configure. |
| AI Autopilot | In each inbox conversation | Local. The agent replies on its own in that conversation. Turn it off to take back one customer without stopping the agent everywhere else. |
FAQ and troubleshooting
How do I test safely before going live?
Use Live Test and leave Active off until you are happy with the answers. The agent will not reply to any real customer while it is off.
What is the difference between Active and AI Autopilot?
Active is global: it puts your agent online or offline for the whole store. AI Autopilot is local: it decides whether the agent replies on its own in one specific conversation. Turning Autopilot off for one customer does not stop the agent for the others.
The prices in Live Test are wrong
That is the catalogue, not the agent. Check the product catalogue and its indexing state.
What's next?
Watch the first real conversations arrive, and take over when you need to.