AI Center overview
What the agent knows — business mode, store details, promotions, delivery and return policies, and your own uploaded documents.
The AI Center is your agent's brain. It has two ways in: Manual, with detailed forms, and Copilot, which configures the agent from a sentence you write in plain language.
The manual mode has two tabs. General Information is what the agent knows. Agent Behavior is how it says it.
What goes in General Information
| Section | What you put there |
|---|---|
| Business mode | E-commerce: the agent recommends products and creates orders. Services: the agent qualifies and books appointments — see Services mode overview. |
| Store Details | The information the agent quotes most often — store name, contacts, opening hours. |
| Active promotions | Current offers, which the agent brings up on its own — an announcement, a buy-more-save or a bundle. See Promotions. |
| Policies | Your delivery and return rules. |
| Custom Knowledge | Your own documents, which the agent can refer to when answering. |
Delivery and return policies
These answers come up in nearly every conversation, so fill them in first.
Delivery offers two models. Standard delivery charges a fixed fee on every order. Free over a minimum is free above a basket threshold. Add your lead times and the zones you serve in Additional info.
Returns offers three. 2-day returns covers unused items in original packaging, refunded. Exchange only means no refund and no credit note. Final sale accepts a return only if the product is damaged or defective. You can also write your own terms.
Custom Knowledge
You can upload documents the agent will draw on when answering: a detailed catalogue, terms and conditions, a size guide, a sales script, an internal FAQ.
FAQ and troubleshooting
What is the configuration percentage at the top?
It tracks how much of the agent's setup you have completed. A low percentage usually means empty policies or missing store details — the two things customers ask about most.
Do I have to fill in everything before going live?
No, but fill in the policies. An agent that cannot answer a delivery question will escalate constantly.
Where do I change the agent's tone rather than its knowledge?
That is the other tab — see Agent behaviour.
What's next?
Set up the offers the agent brings up on its own.