AI Center

Set your agent's behaviour, personality and knowledge, then test it live.

5 articles

AI Center overview

What the agent knows — business mode, store details, promotions, delivery and return policies, and your own uploaded documents.

The offers the agent brings up on its own — announcements, buy-more-save and bundles, with their discounts, their schedule and their linked products.

Pick a personality, set the tone, choose the languages and script, and set the guardrails with Always do, Never do and escalation rules.

Configure your agent by describing what you want in plain language. Every change is shown to you before it is applied.

Rehearse with Live Test, then go live with the Active switch — and understand how it differs from AI Autopilot.

Set up your workspace, connect your first store and channel, and meet your AI agent.

Connect WhatsApp, Messenger, Instagram, TikTok and your store platform.

Work conversations, hand replies to the AI agent, and escalate when a human is needed.