Getting started
Set up your workspace, connect your first store and channel, and meet your AI agent.
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Inbox
Work conversations, hand replies to the AI agent, and escalate when a human is needed.
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Using the inbox
Work every conversation from one screen — the list on the left, the exchange in the middle, and the contact record on the right.
AI Autopilot
Let the agent answer on its own, and take back a single conversation without stopping it everywhere else.
Filters and sorting
Build your morning queue — show only conversations waiting for a reply, narrow by date, and change the sort order.
Writing assistant
Draft and rephrase your own replies in your agent's tone, without handing the conversation back to Autopilot.
Flagging a bad reply
Report an incorrect answer from the agent in one click — it alerts your team and feeds back into improving the agent.
Escalation
What happens when the agent hands a conversation to a human — the yellow note, the silent agent, and how to pick it up.
