Getting started
Set up your workspace, connect your first store and channel, and meet your AI agent.
Guides for every part of the Unifunl dashboard — connecting stores and channels, working the inbox, and running your AI agent.
44 articles
Pick the part of the dashboard you are working in.
Set up your workspace, connect your first store and channel, and meet your AI agent.
Connect WhatsApp, Messenger, Instagram, TikTok and your store platform.
Work conversations, hand replies to the AI agent, and escalate when a human is needed.
Follow the orders synced from your store, from the list to a single order.
Book appointments instead of taking orders — define your resources and follow your reservations.
File a ticket from the dashboard and follow it through to resolution.
Score leads, send follow-ups and run campaigns.
Set your agent's behaviour, personality and knowledge, then test it live.
Keep your synced product catalogue accurate and up to date.
Workspace settings, team roles, billing, usage and API keys.
Short answers to the questions merchants ask most.
Keep a copy offline or share it with your team.
The full walkthrough of the dashboard: setup, daily use and FAQ. Written in French.