Product catalogue
See what the agent knows about your products — indexing state, resync, manual products and imports.
Settings, then Products, shows what the agent knows about your catalogue. This page is the difference between an agent that can quote a price and one that cannot.
Read the list
| Element | What it means |
|---|---|
| Indexed | The product is ready — the agent can find it and recommend it. A product that is not indexed does not exist as far as the agent is concerned. |
| Out of date | The local data is older than your store's. Run Resync to refresh it. |
| Refresh | Reloads the list display, without querying the store. |
| Resync | Fetches current data from your store and re-indexes. |
| Force full re-sync | An option under the chevron beside Resync, in Resync options. Re-processes every product, even the ones that have not changed — not just those flagged Out of date. |
| Import | Imports products from a file. |
| New product | Adds a product by hand — a service, a bundle, or an item that is not in your store. |
| Source | Where the product came from: a connected store, or manual entry. |
Keep the catalogue accurate
Synchronisation is automatic once your store is connected, but two things are worth doing by hand:
- Check for Out of date badges after you change prices in your store, and run Resync.
- Add anything you sell that is not in your store — a service, a bundle, a phone-only item — with New product.
Bundles, packs and discounts
The agent works these out from the information on your site. If a rule is not clearly stated there, tell Copilot about it, or write it into the additional instructions in the AI Center.
FAQ and troubleshooting
A product is not appearing in recommendations
Check that it is Indexed in Settings, Products, and that it is in stock. If it carries the Out of date badge, run a Resync to refresh price and stock.
How does synchronisation with my store work?
Automatically, once your store is connected — WooCommerce, PrestaShop, Shopify or another supported system. The information needed is fetched and added to the platform. See Connect your store.
The agent quoted the wrong price
The catalogue is stale. Run Resync, then confirm the new price in the list before testing again.
Does the agent understand my bundles and discounts?
It infers them from your site. Where a rule is not clearly stated, add it manually through Copilot or the AI Center instructions.
What's next?
Prices and stock are only half of it. Check what else your agent knows.