Messaging channels
Connect WhatsApp, Messenger, Instagram, TikTok and the web widget so every conversation lands in one inbox.
Settings, then Channels, gathers every account you use to talk to customers. Each connected channel feeds its conversations into the one unified inbox.
The available channels
| Channel | What it brings |
|---|---|
| WhatsApp Business Platform (API) | AI messaging, automated replies and conversation management at scale. Required for broadcast campaigns — see WhatsApp Business. |
| Facebook Messenger | Automatic replies, lead qualification and instant support from your Facebook Page. |
| Automatic replies to DMs and to story mentions. | |
| TikTok | Replies to direct messages and lead tracking. Recent conversations are imported automatically. |
| Web Widget | Live chat on your own site — see Web widget. |
What you need before connecting
| Channel | Prerequisite |
|---|---|
| TikTok | A TikTok Business account, verified. This is the number one cause of messages not arriving. |
| Facebook Messenger | A Facebook Page you administer. Pop-ups must be allowed in your browser. |
| An Instagram professional account. Pop-ups must be allowed in your browser. | |
| Either an existing WhatsApp Business account, or a brand-new number. | |
| Web Widget | Access to your site's code, to paste the script. |
Connect a channel
- Open Settings, then Channels.
- Pick the channel's card from the catalogue.
- Follow the channel-specific flow. Most send you to the platform to authorise Unifunl and bring you back.
- When it finishes, the card shows a green CONNECTED badge and the linked account name.
Every role can open this page, members included.
FAQ and troubleshooting
The Facebook or Instagram connection spins and never loads
Almost always the pop-up is being blocked. Allow pop-ups in your browser and retry. This is also the fix on Mac with Safari, which blocks pop-up windows by default.
I connected TikTok but messages are not arriving
Your TikTok account must be a Business account and it must be verified. Without both, the connection succeeds but messages do not come through.
Can I connect TikTok directly?
Yes, from Settings, Channels.
Which channels are not available?
The catalogue is WhatsApp Business Platform, Facebook Messenger, Instagram, TikTok and the Web Widget. If a channel is not in the catalogue, it is not offered today.
What's next?
WhatsApp is the channel with the most setup and the most reach.