Web widget
Add live chat to your own website so visitors get instant AI answers and become leads.
The web widget puts live chat on your own site. Visitors start a conversation, get instant AI answers, and convert into leads that land in the same inbox as every other channel.
Add the widget
- Open Settings, then Channels.
- Find the Web Widget card and click Configure.
- Turn the switch on.
- Copy the script and paste it into your site's code.
You need access to your site's code for the last step. On most platforms the script goes in the site-wide footer or a custom-code block, so it loads on every page.
FAQ and troubleshooting
The widget is not showing on my site
Check that the switch is on in the channel catalogue, and that the script is present on the page you are testing. If your site caches pages, clear the cache after pasting the script.
Do widget conversations use the same agent?
Yes. The agent, its personality and its policies are the same across every channel. There is nothing separate to configure.
Can I use the widget without connecting a store?
Yes, but the agent will not be able to quote prices or check stock. Connect a store first if you sell products — see Store integrations.
What's next?
With your channels connected, set up the agent that answers on them.