Orders list
Every sale the agent generated, with its status, its source and whether it reached your store. Includes filters, export and analytics.
The Orders space gathers every sale the agent generated, with its status, its source and its synchronisation state with your store.
The counters
The counters at the top of the page give you, at a glance, the total number of orders, the pending ones, the completed ones, the cancelled ones, and total revenue.
Store synchronisation
Every order carries an indicator in the SYNCED column:
- A green tick — the order reached your store (Shopify, WooCommerce and so on).
- A Sync to store button — the order exists in Unifunl but has not been pushed to your store yet. Click the button to retry.
Filter and export
The filters above the list search by order number or customer, by source (the channel it came from), by synchronisation state and by date range. Export generates a file of your orders.
Sending orders to your carrier
Direct integration with delivery companies is coming. For now the recommended method is CSV export: filter to the orders you need to ship, export, and pass the file to your carrier.
Order analytics
The STATS link at the bottom of the Orders menu opens the analytics: number of orders, revenue, average basket, completion rate, cancellation rate, evolution over time, breakdown by source and status, and products ranked by quantity and revenue. Export PDF turns it into a report.
FAQ and troubleshooting
Why do some orders hit a synchronisation problem?
Nothing is fundamentally wrong. The order was created in Unifunl but did not copy across to your store. Retry with Sync to store — it has no side effects.
Do my Shopify orders appear in Unifunl?
Every order placed through Unifunl is available on the platform and synchronises with your store.
Where do I find customers waiting for a confirmation?
Filter Orders on the Pending status. The counter at the top tells you directly how many are in that state.
Can I connect a delivery company?
Not directly yet. Export your orders as CSV and pass them to your carrier. Direct integration is planned.
What's next?
Open a single order and see what you can change.